Gloucester cyber issues preventing people from moving will soon be resolved

City leaders say the issue preventing hundreds of home sales in Gloucester will soon be resolved. Gloucester City Council’s property search services have been out of action since December last year when Russian hackers hacked into the local authority’s computer systems.

Many residents have since explained that they were unable to move because of the issue and faced the prospect of sales failing or mortgage offers being cancelled. But now council leaders say final testing of the system is underway before restoring service.

They expect the system to be operational again in early June and hope to clear the backlog by early July. Council leader Richard Cook (C, Kingsway) said there was no workaround to search the land and it was preventing people from moving.

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He said: “Final testing is underway at the moment and it has been successful. It is expected that in early June they will begin clearing the backlog, which will likely take them four to five weeks.

“It will be at the beginning of June that we will begin the process of clearing the backlog. It’s about 100. They expect it will take four to five weeks to clear the entire backlog.

“Hopefully this should all be done by the end of June or very early July. This will be done in queue order so that the oldest is done first.

The cyberattack disrupted several council departments and they had to rebuild all their servers. Work is also underway to restore the council’s online planning portal, but it remains unclear when its full restoration will be complete.

Cllr Cook added: “To fully restore what we had in terms of the planning system is still a long way off. Gradually, they resolve outstanding issues.

About Donald J. Beadle

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